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Taxi Vouchers
Monterey-Salinas Transit (MST) offers a taxi voucher program to assist seniors, persons with disabilities, and veterans in accessing important locations within their community. The Taxi Voucher Program has three (3) categories of taxi vouchers: senior, persons with disabilities, and veterans, each with their own eligibility requirements.
Senior Voucher
To receive senior vouchers, an individual must be 65 years or older, and be a resident in one of the following communities: Carmel, Carmel Valley, Del Rey Oaks, Marina, Monterey, Pebble Beach, Pacific Grove, Sand City, Salinas, or Seaside. The vouchers can be obtained at one of the distribution locations in the city in which the senior resides.
Carmel, Carmel Valley, and Pebble Beach
The Carmel Foundation (membership not required)
Lincoln Street Near Eighth Avenue
(831) 624-1588
Del Rey Oaks
Del Rey Oaks City Hall
650 Canyon Del Rey Road
Del Rey Oaks, CA 93940
(831)394-8511
Monterey
City of Monterey Recreation Division
546 Dutra Street
(831) 646-3866
Casanova Oak Knoll Park Center
735 Ramona Street
(831) 646-5665
Scholze Park Center
280 Dickman Avenue
(831) 646-3878
Pacific Grove
City Hall
300 Forest Avenue
(831) 648-3100
Pacific Grove Library
550 Central Avenue
(831) 648-5760
Sally Griffin Center
700 Jewell Avenue
(831) 375-4454
Marina
Marina Administration Bldg.
211 Hillcrest Ave.
Marina, CA 93933
(831)884-1253
Monterey County Adult and Aging Services
2620 First Ave.,
Marina, CA 93933
(831)883-7565
Sand City
1 Sylvan Park
Sand City, CA 93955
(831)394-2472
Salinas
Alliance on Aging
247 S. Main Street
(831) 655-1334
Firehouse Recreation Center
1330 E. Alisal St.
(831)775-4286 or
(831)758-7306
Monterey County Aging and Adult Services
1000 S. Main St, Ste. 211-C
Salinas, CA 93901
(831)755-4448
Seaside
Oldemeyer Center
986 Hilby Avenue
(831) 899-6800
Persons with Disabilities Voucher
To receive vouchers for persons with disabilities, an individual must- be certified in the MST RIDES ADA paratransit prgram. The vouchers are issued on a quarterly basis, and will be mailed when requested. To apply for the MST RIDES ADA paratransit program, individuals may contact MST at 1-888-678-2871, email mobility@mst.org for more information, or visit here.
A limited number of vouchers are available to persons with disabilities who are not RIDES certified. The following locations have a limited number of vouchers, and restrictions may apply:
Central Coast Center for Independent Living (Available for CCCIL Clients Only)
318 Cayuga St., Suite 208
Salinas, CA 93901
(831) 757-2968
DaVita Salinas Valley Dialysis Center (Available for Da Vita Dialysis patients only)
955 Blanco Cir., Suite C
Salinas, CA 93901
(866)544-6741 ext. 349
DaVita Dialysis Center (Available for Da Vita Dialysis patients only)
3 Rossi Cir., Suite A
Salinas, CA 93907
(866)544-6741 ext. 5198
Interim, Inc.
P. O. Box 3222
Monterey, CA 93940
(831)649-4522
Veterans Voucher
To receive the veterans voucher, veterans may visit one of the distribution locations. A qualified veteran is an individual who served active duty in one of the branches of the U.S. Military. The vouchers are provided on a monthly basis.
Veterans Resource Center
(831)375-1184
Veterans Transition Center
(831)883-VETS
MPC Veterans Resource Center (Must be a MPC Student)
(831)646-4025
Hartnell Community College Veterans Services Center
(831)755-6909
How the program works
1. Once successfully enrolled in one of the programs, a limited quantity of vouchers and a customer ID number will be issued to the customer. In order for the vouchers to be valid and accepted by the taxicab driver, a customer must fill out the voucher completely with their customer ID number, name, and signature (See sample voucher below). The customer is also required to pay a $3.00 co-pay with each voucher.
2. A customer may contact one of the participating taxicab companies to schedule a ride. With the voucher and $3.00 co-pay, a customer can travel the equivalent of up to a meter reading of $17.00. Only one voucher can be used per one-way trip. Customers are responsible for costs above the $17.00 meter reading. Taxi sharing is encouraged, with only one taxi voucher required for a shared ride.
Taxicab Companies
All taxi drivers accepting vouchers are required to be certified by MST’s Taxi ADA Certification Training. Details can be found here. To schedule a ride, please call one of the following authorized taxi providers, and let them know of your intent to use a MST Taxi Voucher:
Central Coast Cab …………….831-626-3333 (*Accessible Taxis Available-No Minimum $25.00 Fare)
Green Cab ………………………. 831-757-4211
Salinas Yellow Cab ……………831-333-1234
Marina Taxi Co…………………..831-384-3894
Sal’s Taxi…………………………..831-422-7276
* Beginning in November 2016, all customers must be issued a customer ID number by MST to begin or continue receiving taxi vouchers.
Taxi Voucher Service Areas
Taxi vouchers are valid for use within one of the two areas listed below. The taxi voucher trip must originate and terminate within only one of these two areas:
Area 1: Anywhere within the city limits of Salinas
Area 2: Anywhere within the city limits of Carmel, Carmel Valley, Del Rey Oaks, Marina, Monterey, Pacific Grove, Pebble Beach, Sand City, or Seaside.
What Else Should I know
The customer may not offer, and the taxi driver may not accept, more than one voucher per one-way trip. If you have a customer service complaint related to the use of a taxi voucher, please call MST customer serivce at 1-888-678-2871. MST will report all violations to the Regional Taxi Authority for disciplinary action.