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FOR IMMEDIATE RELEASE

1 August 2016

CUSTOMER SATISFACTION IMPROVES AMONG MONTEREY-SALINAS TRANSIT RIDERS

Every two years Monterey-Salinas Transit (MST) solicits the opinions of riders and the community as a whole to gauge performance and satisfaction. Respondents were asked to rate MST’s service attributes as “excellent,” “good,” “fair,” or “poor.” In every category the vast majority of responses ranked MST as “excellent” or “good.” This year’s survey also showed that since the last survey customer satisfaction increased by approximately 10% – 15% in each of the following categories:

Satisfaction categoryPercentage rating “Good” or “Excellent”
MST Overall

88%

Safe driving

94%

Friendliness/helpfulness of driver

88%

Bus cleanliness

85%

Friendliness/helpfulness of customer service

81%

Bus stops/amenities

80%

Riders also rated the value or contribution of various aspects of public transit to the community.

“Public transit service…Percentage  riders who “agree”
…is good for the community”

98.9%

…reduces traffic”

97.2%

…is good for the environment”

95.9%

…is a good use of public money”

95.8%

…saves me/family money”

94.2%

Demographic information collected from the survey shows that MST’s riders are employed (48.2%) in sectors that dominate our local economy including retail/sales (24.2%), tourism/hospitality/food service (17.5%), education (16.1%), and agriculture/agribusiness (16.1%), or are students (23.5%). 

For more information, visit www.mst.org or call Monterey-Salinas Transit toll free at 1-888-MST-BUS1.                                                              ###

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1-888-MST-BUS1
(1-888-678-2871)

MST Bus Stop Shop
201 Pearl Street
Monterey, CA 93940

Salinas Transit Center
110 Salinas Street
Salinas, CA 93901

Marina Transit Exchange
280 Reservation Road
Marina, CA 93933

Monterey Mobility Management Office
150 Del Monte Avenue
Monterey, CA 93940

Salinas Mobility Management Office
247 South Main Street
Salinas, CA 93901
Hours by appointment only.

Administrative Offices
19 Upper Ragsdale Drive, Suite 200
Monterey, CA 93940