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Contact Us

Phone:

1-888-MST-BUS1
(1-888-678-2871)
Monday-Friday
8 a.m. – 5 p.m.
TDD 831-393-8111

E-mail:

customerservice@mst.org

Online:

Submit a customer service report

Report a lost item

 

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In person:

You may visit any of our three customer service locations to purchase monthly passes, regular, discount and RIDES ticket books or obtain applications for employment, courtesy cards and RIDES certification. Please note: The MST Bus Stop Shop in Monterey is the only location where courtesy cards are issued and purchase orders may be picked-up.

MST Bus Stop Shop
201 Pearl Street, Monterey, CA 93940
Monday-Friday
8 a.m.-12:30 p.m. & 1:30-4:45 p.m.

Salinas Transit Center
110 Salinas Street, Salinas, CA 93901
Monday-Friday
8 a.m.-11:30 a.m. & 12:30-4:45 p.m.

Marina Transit Exchange
280 Reservation Road, Marina, CA 93933
Monday-Friday
8 a.m.-12:00 p.m.

Monterey Mobility Management Center
150 Del Monte Avenue, Monterey, CA 93940
Hours by appointment only.

Salinas Mobility Management Office
247 South Main Street, Salinas, CA 93901
Hours by appointment only.

Administrative Offices
(Please note: This office does not service as a customer service location.)
One Ryan Ranch Road, Monterey, CA 93940
Monday-Friday
8 a.m.-5 p.m.

 

Title VI Notice of Rights

MST operates its programs and services without regard to race, color, or national origin in accordance with Title VI regulations (49 CFR Part 21).

Any person who believes he or she has been discriminated against under Title VI may file a complaint with MST directly at 1 Ryan Ranch Rd., Monterey, CA 93940. For a complaint form, call 888-678-2871 (TTY/TDD 831-393-8911), email customerservice@mst.org, or download below.

A complaint may be filed directly with the Federal Transit Administration, Office of Civil Rights, Attn: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590. Complaints must be filed no later than 180 days after the date of the alleged discrimination, unless the time is extended by the FTA.

 

Aviso de Derechos del Título VI

MST opera sus programas y servicios sin impostar raza, color, o lugar de origen en acuerdo con las regulaciones del Título VI (49 CFR Parte 21).

Persona que crea que fue discriminada bajo el Titulo VI puede llenar una queja con MST a 1 Ryan Ranch Rd., Monterey, CA 93940. Para formulario de quejas, llame a 888-678-2871 (TTY/TDD 831-393-8911), email customerservice@mst.org o descárgalo abajo.

La queja puede ser enviada a Federal Transit Administration, Office of Civil Rights, Attn: Title VI Program Coordinator, East Building, 5th Floor-TCR1200 New Jersey Ave., SE, Washington, DC 20590. Las quejas deben de ser entregadas no más de 180 días después de los hechos de discriminación que se alegan, a lo menos que el tiempo se extendido por la agencia FTA.

interpreterIf information is needed in another language, contact 888-678-2871
Si necesita información en otro idioma, llame a 888-678-2871

 

Complaint Form and Process
Formulario y Proceso de Queja

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